Enabling DRaaS Service Providers worldwide

Service Provider Use Cases

 

  1. Deliver Managed Services Through the Creation of an ITRO Solutions Catalog
  2. Dramatically Reduce Operating and Support Costs Through ITRO Enablement
  3. Single Pane of Glass Management
  4. Enhance Cloud Exchange Platforms Through Automation & Orchestration
  5. Embrace Big Data Analytics & Tools through Public Cloud Orchestration
  6. Offer More Flexible Contracting and Transparent SLAs
  7. Capture Management Associated with Legacy Systems
  8. Offer a Multi-Tiered Customization IT Resiliency Self-Service Interface

 

1. Deliver Managed Services Through the Creation of an ITRO Solutions Catalog

Service Providers with offerings such as colocation and bandwidth are looking to move into Managed Services in order to capture new revenue streams to replace decreasing ones. In doing so, they recognize that building a comprehensive managed services portfolio is extremely time intensive and costly. Fortunately, Service Providers can launch immediate solutions through the technologies of their choice by leveraging the sophisticated IT Resilience Solutions Catalog pre-populated in the RMP.

The Resiliency Management Platform enables this through:

  • A 500+ template library for commonly used operations within Cloud platforms, DR tools, and administrative operations creating a managed services portfolio instantly.
  • The ability to build and customize unique RunBooks on the fly and deliver a customized Solution Catalog directly to customers.
  • Integration with all major Cloud, Infrastructure, Application, Service, and Operating Systems enabling a single point for monitoring and orchestration.

2. Dramatically Reduce Operating and Support Costs Through ITRO Enablement

Supporting rapid global expansion and adoption of new ICT and Cloud technologies within customers puts a massive strain on existing internal operations and support staff. Increasing staffing requirements and technology investments in order to address this drives unsustainable costs, time to market delays, and prevents solutions from becoming successful before they ever reach the customer. The RMP provides sophisticated and modern tools designed to streamline the entire support ecosystem and address rapidly fluctuating business needs.

The Resiliency Management Platform enables this through:

  • A virtually limitless global deployment model that allows all support participants to engage simultaneously in multiple languages and locations.
  • A sophisticated analysis and pattern-based orchestration engine that can be applied across all incorporated technologies, thereby reducing the time spent on repetitive tasks.
  • The ability to onboard, deploy, and administer faster and more effectively by creating custom templates that can be incorporated and pushed down to customers.
  • A 500+ template library that allows for single-click execution of complex RunBooks and reduces the need to bring on specialized support teams.

3. Single Pane of Glass Management

As ICT proliferates within enterprise customers, so does the number of portals and interfaces used by Service Providers to access information and control systems tying into virtually every layer of the deployment stack. Service Providers that have access to a single location to manage and monitor all systems, whether deployed on-premises or in the Cloud, have a distinct competitive advantage in service delivery.

The Resiliency Management Platform enables this through:

  • Direct communication for Support teams with on-premises deployed technologies in a secure multi-tenant manner.
  • Integration with all major Cloud, Infrastructure, Application, Service, and Operating Systems enabling a single point for monitoring and orchestration.
  • Accessibility via push or pull alerts, API, and multilingual GUI.

4. Enhance Cloud Exchange Platforms Through Automation & Orchestration

Cloud Exchange platforms like Equinix offer unique advantages to customers looking to operate in a hybrid deployment model. Service Providers need to structure operations and managed services programs such that they capitalize on the advantages that these Cloud Exchanges offer while still maintaining the direct customer relationship. By creating an ability to orchestrate and communicate with all levels of infrastructure and technology, Service Providers remain the key point of contact for customer engagement.

The Resiliency Management Platform enables this through:

  • Direct integration within the RMP Platform with Cloud Exchange Platforms such as Equinix.
  • An orchestration of network communication and downstream platforms within a highly intelligent ITRO platform.
  • Direct communication for Support teams with on-premises deployed technologies in a secure multi-tenant manner.
  • Integration with all major Cloud, Infrastructure, Application, Service, and Operating Systems enabling a single point for monitoring and orchestration.
  • Accessibility via push or pull alerts, API, and multilingual GUI.

5. Embrace Big Data Analytics & Tools through Public Cloud Orchestration

Public Cloud providers are racing to build highly sophisticated data management, analysis, and storage offerings that create incredibly unique value-added solutions. The drawback for Service Providers is that customer data must be within the Public Cloud in order to make use of these offerings. The RMP enhances solutions and enables you to build managed services by leveraging key Big Data tools provided by major Cloud providers such as those from Google Cloud including DLP (Data Loss Prevention) and Big Query or IBM and Watson. As more enterprise applications such as SAP are supported and embraced in the Public Cloud, the challenge to differentiate becomes even harder. Service Providers must build bridges to the Public Cloud offerings which enable their customers to utilize these capabilities securely and effectively.

The Resiliency Management Platform enables this through:

  • Full orchestration of data retrieval, import, and activation within Big Data tools hosted by Public Cloud providers such as Azure, AWS and Google.
  • No impact to the customer premises by retrieving data from archive systems stored in the Cloud and analyzing data directly.
  • Continued expansion of available tools and offerings through the sophisticated orchestration engine in the RMP.
  • Direct call SAP APIs from within a customer site from the safety of the multi-tenant RMP.

6. Offer More Flexible Contracting and Transparent SLAs

Unexpected downtime, application performance, and customer impact can put the trust between Service Provider and enterprise customer at risk. And as the unexpected costs increase from shadow IT and undocumented Public Cloud usage, trust is even further diminished.

Building that trust can be done by providing unique transparency and control through customized and user driven SLA development capabilities across all deployed technologies, both on-premises and in the Cloud, putting control directly into the hands of the Service Provider and customer. Specifically, providing spend utilization and unified charge back capabilities across hybrid cloud creates a transparent system for all, while predictive data capture, right size reporting, and spend analysis enable Service Providers to recommend the most cost effective Cloud infrastructure to use specifically for each customer’s deployment.

The Resiliency Management Platform enables this through:

  • RMP’s unique VNOC tool where predictive cost analytics can be calculated across Azure, AWS, Google, and Softlayer for an accurate cost analysis.
  • Historical data capture that enables usage and cost comparison on a granular level, down to the department level resources across all infrastructures in use.
  • Charge backs to customers that can be captured across a vender neutral ecosystem of Clouds, technologies, services, and infrastructure.
  • Spend analysis achievable through analysis of actual usage versus reported costs from infrastructure providers.
  • Optimized costs using actual production usage data versus anticipated needs.
  • Unlimited SLA creation for virtually all deployed technologies including Cloud, infrastructure, application, operating system, service, and custom applications.
  • The ability to compound SLAs and Health Checks together into sophisticated multi-tiered groups.

7. Legacy System Management in the Cloud

Enterprise customers have embedded legacy technologies and systems that are not easily migrated to the Cloud and that have cemented their position and importance within the IT ecosystem.  Service Providers looking to deliver modern managed services programs face the costly and complex task of attempting to incorporate on-premises technologies into their solution and support delivery.  Providing a unified single pane of glass for Service Providers with secure direct asynchronous access to information and legacy control systems which are tied into virtually every layer of the deployment stack creates an incredible value-add for the customer.  Merging all of these systems together in a robust modern IT Resiliency platform creates the perfect bridge for hybrid deployed technologies.

The Resiliency Management Platform enables this through:

  • Delivery of vendor neutral legacy application multi-tenancy and management via a patented asynchronous communication engine.
  • Integration with all major Cloud, Infrastructure, Application, Service, and Operating Systems enabling a single point for monitoring and orchestration.
  • The ability to connect with virtually any application that has a CLI, API, or a communication interface both on-premises and in the Cloud.
  • Direct communication for Support teams with on-premises deployed technologies in a secure multi-tenant man
  • Vendor neutral, department level data segregation and control capability.
  • Multi-tenant license management of legacy and Cloud Solutions.

8. Offer a Multi-Tiered Customization IT Resiliency Self-Service Interface

Hybrid deployments are the norm and on the rise as customers have technologies deployed both on-premises and in multiple Clouds. Offering customers a direct and secure ability to interface with deployed legacy and Cloud-based technologies empowers solution visibility, control, and confidence all within a highly secure, customizable, multi-tenant interface.

The Resiliency Management Platform enables this through:

  • A highly scalable, 5-Tiered, Multi-tenant platform that allows an entire ecosystem of customers, suppliers, ISVs, administrators and the like to co-exist and operate simultaneously.
  • Customizable interface delivery through a multi-lingual GUI or API.
  • Sophisticated rights to grant or deny access to each level within the platform.
  • A white-labeled delivery model that enables an end-to-end user brand experience.